Terms of Service for Business Partners
Version: July 2026
These Terms and Conditions govern the contractual relationship between VidiScope GmbH, Römerstr. 27, 89250 Senden, Germany (hereinafter "VidiReserve") and commercial providers who use the VidiReserve platform to market and manage reservations, events, classes, appointments and guest communication – restaurants as well as other providers such as studios, wineries or caterers (hereinafter "Partner").
§ 1 Scope, Contracting Parties
(1) These Terms apply exclusively to entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law and special funds under public law.
(2) Conflicting terms or terms of the Partner deviating from these Terms shall not become part of the contract unless VidiReserve has expressly agreed to their validity in writing. These Terms also apply if VidiReserve provides its services without reservation while aware of deviating terms of the Partner.
(3) These Terms also apply to all future business relationships without requiring renewed incorporation.
(4) The contract languages are German and English. In the event of discrepancies, the German version shall prevail.
§ 2 Subject of Services
(1) VidiReserve operates a platform through which Partners can present their offering, accept reservations and bookings, offer events, classes and appointments, and interact with guests.
(2) The specific services owed by VidiReserve result from the selected plan (see § 8) and the respective feature description on the platform. These include in particular:
- provision of a publicly visible business profile,
- a digital reservation and booking system (table and time-slot management for restaurants; booking and appointment management for event, class and appointment providers),
- guest management (guest data, notes, preferences),
- event, class and group bookings,
- integration with third-party systems (e.g. POS systems, where available),
- analytics and reports,
- support via email.
(3) VidiReserve may further develop the scope of services and adapt or discontinue individual features, provided the essential contractual core services are maintained. Material changes will be communicated to the Partner with reasonable advance notice.
(4) Unless expressly agreed otherwise in the respective plan, no specific platform availability is owed. VidiReserve strives for an average availability of 99% per year, measured outside announced maintenance windows.
(5) VidiReserve is not a contracting party to the hospitality, event or service contracts concluded between the Partner and the guest. VidiReserve merely facilitates these contracts technically.
§ 3 Conclusion of Contract, Registration, Free Trial
(1) By submitting the registration form, the Partner makes a binding offer to conclude a platform usage agreement. The contract is concluded upon activation of the Partner account by VidiReserve.
(2) VidiReserve reserves the right to reject registrations without stating reasons, in particular if there are doubts about the information provided, economic reliability has not been demonstrated, or the requirements for profile content are not met.
(3) The Partner warrants that the information provided during registration and onboarding is truthful and complete, in particular regarding company name, address, power of representation, tax number and bank details. Changes must be communicated to VidiReserve without delay.
(4) The access credentials to the Partner account must be kept confidential. The Partner is responsible for actions taken under its account, unless, by way of exception, no responsibility can be attributed to the Partner (e.g. after prompt notification of data misuse).
(5) Free trial: Use of the platform is free of charge and non-binding for the first 30 days after registration (trial period). During the trial period, the full range of features is available; for illustration purposes, the account may be pre-filled with sample data, which the Partner can remove at any time. Payment details are not required for the trial period.
(6) No automatic conversion: The trial period does not automatically convert into a paid contractual relationship. A paid contract is concluded exclusively through the Partner actively booking a plan. After the trial period expires, the Partner retains full access to all features for a further 14 days (grace period) in order to book a plan at their own pace.
(7) Pausing: If the Partner does not book a plan within the grace period, the account is paused: the public visibility of the profile ends and new reservations or bookings via the platform are no longer possible. The Partner's data is retained and access to the administration area remains available. Upon booking a plan, the account is reactivated immediately. Data is only deleted at the Partner's request or in accordance with § 9 (5).
§ 4 Obligations of the Partner
(1) The Partner is solely responsible for the accuracy, completeness and currency of the information entered in its profile, in particular regarding address, opening or booking hours, capacity, offering (e.g. menu, class and event descriptions), prices and cancellation policies.
(2) The Partner undertakes to process incoming reservations and bookings promptly and to honour confirmed reservations and bookings. VidiReserve does not assume fulfilment of reservations or bookings.
(3) If the Partner provides for no-show fees, deposits or minimum spends, these must be communicated transparently during the reservation or booking process. The legal enforcement of such claims is the sole responsibility of the Partner.
(4) The Partner undertakes to comply with all legal requirements applicable to its business, depending on the industry in particular in the areas of food law, hygiene, allergen labelling, price indication, protection of minors, taxes and social security, and – for class, appointment and event providers – the applicable safety, supervision and qualification requirements.
(5) The following are prohibited in particular:
- using the platform for anti-competitive purposes,
- inviting guests to make reservations or bookings outside the platform where the Partner was acquired via the platform, insofar as this conflicts with active service provision by VidiReserve,
- manipulating reviews, including commissioning third parties to submit fake reviews or pressuring guests,
- attempting to technically impair the platform or to obtain data of other Partners.
§ 5 Content and Licence Grant
(1) In the course of using the platform, the Partner uploads content, in particular texts, images, logos, menus, class and event descriptions (hereinafter "Partner Content").
(2) The Partner grants VidiReserve a simple, worldwide, transferable and free-of-charge right of use in all Partner Content, limited in time to the term of the contract (plus reasonable phase-out periods), to the extent required for the operation, promotion and further development of the platform. This right of use includes in particular:
- making the content publicly available via VidiReserve's website and app,
- display in search results and listings, including personalised recommendations,
- use in marketing materials (newsletters, social media, print, online advertising) in connection with the promotion of the platform and the Partner,
- editing the content for technical adaptation purposes (format, resolution, cropping for preview images) while preserving the essence of the work,
- transferring the rights of use to service providers acting for VidiReserve (e.g. hosting, CDN, marketing partners).
(3) Uploaded review responses and other user-generated content of the Partner are subject to the same licence.
(4) The Partner warrants that:
a) it owns all rights in the Partner Content or holds corresponding, sufficient rights of use and transfer,
b) no copyrights, ancillary rights, trademarks or other third-party rights are infringed,
c) the required consents pursuant to Section 22 of the German Art Copyright Act (KUG) and Art. 6 (1) GDPR have been obtained for depicted persons,
d) no provisions of competition law are violated, in particular with regard to comparative advertising, price indication and allergen labelling,
e) the content does not contain untrue factual claims or insulting, discriminatory or pornographic material.
(5) Indemnification: The Partner shall indemnify VidiReserve and its employees, representatives and vicarious agents against all third-party claims asserted against VidiReserve due to a breach of the warranties in paragraph 4, including reasonable costs of legal defence at customary market rates. This also applies to fines imposed on VidiReserve due to unlawful content or insufficient mandatory information provided by the Partner.
(6) VidiReserve is entitled to remove or restrict Partner Content without prior notice if there are concrete indications of a legal infringement or if third parties assert substantiated claims. The Partner will be informed without delay in such cases.
(7) With each upload of Partner Content, the Partner reaffirms compliance with paragraph 4. Consent is logged with timestamp and IP address. This logging serves exclusively as evidence.
§ 6 Data Protection, Responsibility
(1) Own responsibility for reservation and guest data: Upon transmission of a reservation or booking to the Partner, the Partner becomes independently responsible under data protection law for the personal data of the guest transmitted in that context. In this respect, both parties are independent controllers within the meaning of Art. 4 No. 7 GDPR.
(2) Joint controllership pursuant to Art. 26 GDPR: To the extent that VidiReserve and the Partner jointly determine the purposes and means of processing reservation data (in particular in the reservation process up to transmission), the parties shall conclude a separate joint controllership agreement. This agreement forms part of these Terms.
(3) Processing on behalf pursuant to Art. 28 GDPR: To the extent that VidiReserve processes personal data on behalf of the Partner (in particular for guest management features that the Partner uses for its own data management), the parties shall conclude a separate data processing agreement (DPA). The DPA forms part of these Terms.
(4) The Partner undertakes to maintain its own privacy policy compliant with the requirements of the GDPR and to use the guest data received via the platform exclusively for the agreed purposes, in particular for carrying out the respective reservation or booking and for direct follow-up communication in that context.
(5) Any use of guest data beyond the reservation or booking context, in particular for marketing purposes, requires the Partner's own legal basis (e.g. consent obtained by the Partner itself) and is not covered by the use of the platform.
§ 7 Reviews
(1) Guests can submit reviews about the Partner on the platform. The Community Guidelines apply.
(2) The Partner has the right to respond publicly once per review. Responses are also subject to the Community Guidelines.
(3) If the Partner considers a review inadmissible, it may contest it via the reporting form or by email to datenschutz@vidireserve.com. Objections must be substantiated, ideally with supporting evidence.
(4) VidiReserve examines objections in accordance with the procedures described in the Community Guidelines. The Partner has no claim to removal of a review, only to examination in accordance with these procedures.
(5) The Partner undertakes not to manipulate reviews, neither by submitting courtesy reviews itself nor by commissioning third parties, by granting benefits to guests for positive reviews, or by pressuring guests to change or withdraw negative reviews.
§ 8 Remuneration, Payment Terms
(1) The amount of remuneration results from the plan selected by the Partner. Plans are tiered by business size (for restaurants by the number of online-bookable tables, for event, class and appointment providers by the number of simultaneously online-bookable events); the range of features is identical in all plans. Current plans and prices are available at partner.vidireserve.com/preise.
(2) The remuneration consists exclusively of a monthly or yearly base fee (subscription) for the selected plan. VidiReserve does not charge any commissions, no setup fees and no charges per reservation, booking or guest.
(3) Price guarantee: The plan price agreed at the time of booking is decisive. It remains unchanged for the Partner for as long as the booked plan continues. Subsequent price changes apply exclusively to new bookings and to plan changes initiated by the Partner.
(4) Unless otherwise agreed, the following applies:
- Base fees are invoiced in advance for the respective contract period (month or year).
- Invoices are provided electronically (including e-invoices in a structured format).
- Payment term: 14 days net from the invoice date.
(5) All prices are exclusive of statutory value-added tax.
(6) In the event of default in payment, VidiReserve is entitled to charge default interest at the statutory rate and, after an unsuccessful reminder with a reasonable deadline, to block platform features in whole or in part. The right to extraordinary termination remains unaffected.
(7) The Partner may only set off claims of VidiReserve against counterclaims that are undisputed or have been established by final judgment.
§ 9 Contract Term, Termination
(1) The contract is concluded for an indefinite period unless a fixed term has been expressly agreed.
(2) The contract may be terminated by either party with one month's notice to the end of a calendar month, unless a deviating plan term has been agreed. For plans with yearly payment, ordinary termination is possible at the end of the respective annual period.
(3) The right to extraordinary termination for good cause remains unaffected. Good cause exists for VidiReserve in particular in the event of:
- significant or repeated violations of these Terms,
- manipulation of reviews or reservations,
- persistent default in payment despite a reminder,
- substantiated suspicion of unlawful business practices,
- the opening of insolvency proceedings over the Partner's assets or their rejection for lack of assets.
(4) Terminations must be made in text form.
(5) Upon the termination taking effect, the Partner account is deactivated. Existing reviews remain visible; the Partner profile is set to inactive or deleted. Reservation and guest data are deleted or anonymised in accordance with statutory retention periods.
(6) The rights of use granted in § 5 (2) expire upon termination of the contract, insofar as this does not conflict with distribution in marketing materials that has already taken place. Marketing materials already sent (e.g. archived newsletters) remain unaffected.
§ 10 Liability
(1) VidiReserve is liable without limitation for damages arising from injury to life, body or health based on a negligent or intentional breach of duty, as well as for other damages based on an intentional or grossly negligent breach of duty.
(2) In the event of a slightly negligent breach of essential contractual obligations, liability is limited in amount to the foreseeable damage typical for the contract. Essential contractual obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the Partner may regularly rely.
(3) In all other respects, liability is excluded, in particular for lost profits, unrealised savings, indirect damages and consequential damages.
(4) Liability under the German Product Liability Act, for fraudulently concealed defects and within the scope of expressly assumed guarantees remains unaffected.
(5) Precedence of other clauses: The limitation of liability does not apply insofar as it concerns the Partner's indemnification obligation under § 5 (5); in that respect, the provisions set out there apply.
(6) VidiReserve's liability for damages resulting from data loss is limited to the typical recovery effort that would have been incurred had the Partner performed regular and risk-appropriate data backups.
§ 11 Confidentiality
(1) Both parties undertake to treat as confidential all confidential information of the other party of which they become aware in the course of performing the contract and not to use it for purposes outside this contract.
(2) Confidential information includes in particular business and trade secrets, individual plan conditions, statistical and analytical data on reservation and booking behaviour, and technical information about the platform.
(3) The confidentiality obligation continues for three years after termination of the contract.
§ 12 Amendments to these Terms
(1) VidiReserve is entitled to amend these Terms with effect for the future insofar as this is necessary for valid reasons, for example due to changes in the legal situation, supreme court rulings, technical adjustments, an expansion of the range of services or to close regulatory gaps.
(2) Amendments will be announced to the Partner in text form at least six weeks before they take effect. The Partner may object to the amendment in text form within this period. In the event of an objection, VidiReserve is entitled to terminate the contractual relationship extraordinarily at the time the amendment takes effect.
(3) If the Partner does not object within the period and continues to use the platform thereafter, this is deemed consent to the amended terms, provided that the notification of the amendment expressly pointed out this consequence. This deemed consent does not apply to amendments that significantly shift the main contractual relationship to the detriment of the Partner (in particular remuneration structure and scope of services); such amendments require express consent.
§ 13 Final Provisions
(1) German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
(2) The place of performance and exclusive place of jurisdiction for all disputes arising from or in connection with this contract is the registered office of VidiReserve. VidiReserve is also entitled to bring action at the Partner's general place of jurisdiction.
(3) Amendments and supplements to this contract must be made in text form. This also applies to any amendment of this text form clause.
(4) Should any provision of these Terms be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the valid provision that comes closest to the economic purpose of the invalid provision.
Annexes (separate documents, forming part of these Terms):
- Annex 1: Joint controllership agreement (Art. 26 GDPR)
- Annex 2: Data processing agreement (Art. 28 GDPR)
- Annex 3: Plan overview and service description
Version: July 2026