Help center

Guides for every area of VidiReserve — from setup through daily operations to the extras. Pick a topic.

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Set up

Getting started

How to set up your business in VidiReserve — from profile to first reservation.

Profile & photos

Maintain your profile, upload photos and logo, choose the primary image.

Opening hours & closures

Set regular hours, rest days, holidays and special days.

Sections, tables & combinations

Create sections, manage tables and capacities, combine tables for larger groups.

Floor plan

Set up the graphical floor plan and use it live.

Booking rules

Slots, lead times, party sizes, confirmation mode, no-show fee and reminders.

Embedding the widget

Embed the reservation widget on your website — code, domain whitelist, security.

Menu

Maintain your menu and show it on your guest page.

Daily operations

Managing reservations

Reservation list, statuses, confirming, cancelling, walk-ins and notes.

Day view

Read and use the table/time view for daily operations.

Calendar view

Monthly overview with entries, catering and groups.

Live floor plan

See occupancy in real time, block and assign tables.

Waitlist

Put guests on the waitlist and notify them automatically.

Messages & guest communication

Inbox, reservation threads, SMS/email to guests.

Guest database

Guest profiles, tags, allergies, history and regulars.

Catering & appointments

Entries besides reservations: catering, appointments, series, reminders.

Get more out of it

Events & tickets

Create events, manage attendees, use payment links.

Group bookings

Handle large-group requests in a structured way.

Coupons

Create, redeem and analyse coupons.

Statistics & reports

Understand occupancy, revenue and reports.

Reviews & loyalty

Reply to reviews and reward regulars with loyalty points.

Marketing & newsletter

Send newsletters to guests — with unsubscribe duties and tips.

Link your Google listing

Activate the reserve button in Google Search & Maps — with your VidiReserve link in your Google Business Profile.

Message & email templates

Customise automatic texts: confirmations, reminders, replies.

Staff & permissions

Create staff accounts and manage permissions.

Partner app & devices

Set up the VidiReserve app for iOS/Android, push notifications, device management.

POS integration (orderbird)

Connect your orderbird POS to VidiReserve.

Subscription & invoices

Plans, payment by card/SEPA/bank transfer, invoices and e-invoicing.