Messages & guest communication

In the messages area you communicate with your guests centrally — every conversation is a thread that can be linked to a reservation, an event or the waitlist. This keeps all your correspondence in one place. You open the inbox via Messages in the sidebar.

Inbox

On the left is the list of threads, on the right the selected conversation. Via the tabs Active, Archive and All as well as the filters by status (Unread, Open, Waiting for guest, Waiting for staff, Closed) and context (Reservation, Waitlist, Event, General) you find the right conversation. Unread threads are highlighted and carry a counter marker.

Replying & templates

1. Open a thread and write your reply in the text field.
2. If needed, choose a template and insert placeholders such as the guest name with a click.
3. Enable Send by email so the guest also receives your message by email.

With Internal note you record a remark that only your team sees — it is not sent to the guest. Via New message you start a conversation yourself; you manage templates via the button at the top.

Linking with reservations

If a thread is linked to a reservation, you jump between message and booking with a single click. In the reservation detail view you see the associated message history embedded directly and can reply from there.