Help center
Live floor plan
The Floor Plan Live shows your rooms graphically and in real time: each table appears at its position and is coloured by occupancy. During service you see immediately which tables are free, occupied or reserved. You open the view via Floor Plan Live in the sidebar.
Table states
The colours show the state of each table:
- Free — white.
- Free with an upcoming reservation — dashed blue, with the time of the next guest.
- Occupied, confirmed — green.
- Occupied, pending — orange.
- Group booking — magenta.
- Blocked — grey with a lock icon.
At the top you see a statistics bar with the number of free and occupied tables, the guest count and the occupancy in percent.
Working with tables
- Click a free table to seat a walk-in guest directly there.
- Click an occupied table to open and edit the reservation.
- Use the room toggles at the top to show all rooms or a single section.
Changing date & time
With the day arrows and the date and time fields you look at the occupancy at any point in time; with Now you jump back to the current time. Via the buttons you also reach the Room Overview and the editor, where you maintain the table layout.
On a smartphone the floor plan shows a compact table list per section instead of the graphic — with the same colours and occupancy data.
Wall tablet (kiosk)
For a tablet on the wall or at the pass there is a dedicated kiosk view. Tap
Full screen in Floor Plan Live or append ?kiosk=1 to the address of
the view (…/floorplan/live?kiosk=1) — that address also works as a bookmark.
- Hidden are the top bar, sidebar, footer, the setup guide and the links to administration (overview, editor). The controls become finger-sized, and the rooms adapt to the screen size.
- Full screen without the browser bar starts with the first tap on the page. If it ends (page change, swipe gesture), the next tap brings it back; "Exit full screen" returns to the normal view. The iPhone has no true full screen — there the kiosk view remains.
- Refresh every 60 seconds without reloading, plus immediately when you return to the page and via the "Refresh" button. While a dialog is open (walk-in, reservation) or you are typing in the header, the refresh waits until you are done. When the view shows today without a chosen time, it follows the clock and moves on to the new day by itself after midnight.
- "No connection": if a refresh fails, the last state stays on screen and a red badge shows how old it is.
- "Session expired": once the sign-in has ended, refreshing stops and a notice with "Reload page" appears at the top — then sign in again.
- Room per device: a tap on the header of a room card shows that room alone, the arrow leads back to all rooms. The tablet remembers the room chosen last and opens it again next time.
- Screen stays on: in the kiosk the page asks the browser not to turn off the screen (Wake Lock — needs HTTPS and a current browser, Safari 16.4 or later). If that does not work, switch off the tablet's auto-lock (iPad: Settings → Display & Brightness → Auto-Lock → Never).
- Walk-ins stay in the kiosk: after creating a walk-in — even if creating it fails — you land back in the kiosk view.