Reviews & loyalty

Reviews and a loyalty program bind guests to your business: you respond visibly to feedback and reward regulars with points and rewards. You manage both directly in the backoffice.

Manage reviews

In the sidebar, open Reviews. At the top you see the overall rating and the averages per category (food, service, ambience, value). Using the filters you show pending, published, hidden or flagged reviews.

Reply, publish, report

1. Open a review and write a public answer via Reply — this shows all guests that you are listening.
2. Using publish or hide you control whether a review is publicly visible.
3. You report inappropriate or fake reviews with a reason.

Activate the loyalty program

In the sidebar, open Loyalty Program and go to its settings. Turn the program on and define how many points are awarded per visit and per additional guest, as well as the welcome bonus new guests receive.

Tiers & rewards

Define tiers with a name, minimum point total, colour and icon — for example bronze, silver and gold. For rewards you set how many points a reward costs and optionally link it to a coupon template that the guest receives when redeeming.